Delete your account

Two ways, both free, both final. This page is for the app Sincerely, Your Space by the operator of sincerelyyourspace.com.

Before you start: cancel any subscription

Deleting your account does not cancel a subscription you bought through Apple or Google. Those run on your Apple or Google account, not on ours, so cancel there first: on iPhone, Settings → your name → Subscriptions; on Android, the Play Store → your profile → Payments and subscriptions → Subscriptions. The support page walks through both. If you paid for a household, it stays subscribed until the end of the period you already paid for.

In the app

1. Open the You tab.
2. Tap Delete account, at the bottom.
3. Read what it says and confirm.

That is it. The deletion happens on our server while you wait, and the app signs you out. There is no waiting period and nothing to confirm by email.

By email

If you cannot open the app, write to [email protected] from the email address you sign in with, with the subject "Delete my account". We reply to that address to confirm it is you, then delete the account within seven days and tell you when it is done. If you signed in with Apple's private relay address, write from any address and tell us the display name and a household you were in, and we will confirm another way.

What is deleted

• Your account: email address, display name, password, and the link to your Google or Apple sign-in. If you signed in with Apple and we hold a token from Apple for that sign-in, we also revoke it at Apple, which removes the app from your Apple ID's list of apps using Sign in with Apple, and delete the token. If Apple cannot be reached at that moment, or we hold no token (for example, your last Apple sign-in was on an older version of the app), your account is deleted all the same; remove the app from that list yourself on your iPhone under Settings → your name → Sign-In & Security → Sign in with Apple.
• Your membership of every household. If you were its only member, the household is deleted too, with all of its chores, circles, completions, reactions and plan records.
• Your sessions on every device.

Reminder settings never leave your phone, so they go when the app is uninstalled.

What stays, and why

• In households that still have other members, the chores you added, the completions you recorded and the star reactions you gave stay as that household's history, because removing them would rewrite other people's records. Your name is taken off them: they show as done by "Former member".
• If you were the only owner of a household with other members, the longest-standing other member becomes an owner so the household is not left without one.
• A household's subscription is not affected by who deleted their account; see the note at the top.

Deleting some data without deleting the account

You can leave any household from its screen in the app, which removes you from it the same way. For anything else that is yours alone and that you want removed while keeping the account, write to [email protected] from your sign-in address and say what.

Backups

Deletion is immediate in the live database. We take occasional full copies of the database for disaster recovery; a deleted record can persist in such a copy until that copy is replaced, and we do not restore copies to bring deleted accounts back.

Questions

[email protected], or read the privacy policy for the full picture of what the app stores.