Support

Write to [email protected]. A person reads it. Include the email address you sign in with, and the name of the household if the question is about one.

Joining a household

Someone already in the household can invite you two ways: by email, or by giving you the household's invite code. Open the app, sign in, choose Join a household, and enter the code. Codes are short on purpose so they can be read aloud.

Invites by email

An email invite arrives from [email protected]. If it has not arrived after a few minutes, check the spam folder, or ask the person who invited you for the household code instead. The code works whether or not the email ever arrives.

Reminders

Reminders fire on your own device, at the time you chose, and need the notification permission to show. On Android 13 and later the app asks for that permission only when you turn a reminder on. If reminders stop, check that notifications for the app are still allowed in the system settings.

Signing in

You can sign in with an email address and password, with Google, or with Apple. If you signed up one way, keep using that way. A Google or Apple sign-in and an email sign-in with the same address are treated as the same person only if the provider gives us the same email address.

To use more than one of them for the same account, sign in the way you already do, open the You tab, and under Sign-in methods tap Connect next to Google or Apple. From then on either one opens that account, whatever email address the provider has. A Google or Apple account that already opens a different account can't be added to another one.

Forgot your password? On the sign-in screen, tap Forgot password? and enter your email address. We email you a link to choose a new one; it works once, for an hour. Look in spam if it hasn't arrived after a few minutes. An account you made with Google or Apple has no password until you set one this way (or from You → Sign-in methods → Set one).

Leaving a household, or deleting your account

You can leave a household from its screen in the app. To delete your account entirely, open the You tab and tap Delete account; it happens while you wait. If you cannot open the app, this page explains the email route and lists exactly what is removed and what stays. Cancel any subscription with the store first, because deleting the account does not cancel it.

Who pays?

One person per household, $2.99 a month or $29.99 a year on the US stores (elsewhere your store shows it in your currency). Any member can be that person; everyone else is covered by their subscription and never sees a price. Someone in two households needs two subscriptions, one for each. The subscription belongs to the household, not to the phone that bought it: if the payer leaves, it runs to the end of its paid period and the household then needs a new payer.

Managing or cancelling a subscription

Subscriptions are bought from Apple or Google, so they are managed there, not in our app:

• iPhone and iPad: Settings → your name → Subscriptions → Sincerely, Your Space. Or in the App Store app, tap your picture, then Subscriptions.
• Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Sincerely, Your Space.

Cancelling stops the next charge. The household stays subscribed until the end of the period already paid for, then turns read-only until someone subscribes again. To cancel without losing the rest of the period, do it before the renewal date; to be safe, at least 24 hours before.

Refunds

Refunds are decided by the store you bought from, because it holds the payment. Apple: reportaproblem.apple.com. Google: the order history in Google Play, or Google's refund page. We cannot see your payment and cannot refund it ourselves, but if the store asks you for anything from us, write and we will help.

Moving the subscription to another member

A subscription belongs to the household, not to the phone that bought it. To change who pays, the current payer cancels with the store, and once the paid period ends anyone else in the household subscribes from the app's Plan screen. The household keeps every chore, completion and star in between.

Restoring a purchase

On a new phone, or after reinstalling, open the Plan screen and tap Restore purchases while signed in with the same Apple or Google account that bought the subscription. The household is recognised from the subscription, not from the device.

What happens when the free month ends?

Nothing is deleted and nothing is hidden. The household becomes read-only: everyone can still see every chore, completion, star and standing, and people can still join by invite code. Adding, editing and completing chores comes back the moment anyone in the household subscribes. Cancelling a subscription works the same way at the end of its period.

Privacy questions

The privacy policy says exactly what the app stores and where, and the terms of use say what each side promises. Questions about either go to [email protected].